SMACC Policy on Conflict Avoidance: Maintaining Professionalism and De-escalating Situations
Content creation often involves working in public spaces or environments where misunderstandings can arise. The Social Media and Content Creators (SMACC) community is committed to fostering a professional, respectful, and conflict-free approach in all interactions. This policy outlines best practices for avoiding and managing conflicts, even when you’re doing nothing wrong, such as legally flying a drone or filming in public.
Purpose of This Policy
1. Encourage calm, professional responses to potential conflicts.
2. Provide actionable steps to de-escalate tense situations.
3. Promote the use of authorities or mediation to resolve issues.
4. Ensure the safety and reputation of SMACC members and the public.
Scope of the Policy
This policy applies to SMACC members in all situations, including:
• Filming or creating in public spaces.
• Working on client premises.
• Interacting with passersby, clients, or authorities.
Why Conflicts Arise During Content Creation
1. Misunderstanding of Laws and Rights:
• For example, flying a drone legally may still upset individuals unaware of drone regulations.
2. Invasion of Perceived Privacy:
• People may believe they are being filmed without consent, even in public spaces where it’s permissible.
3. Territorial or Environmental Concerns:
• Individuals may be protective of certain locations, even if they are public or legally accessible.
4. Noise or Activity Disturbances:
• Filming with equipment or a crew can sometimes annoy or inconvenience others.
5. Aggressive Behavior:
• Some individuals may confront creators out of frustration, bias, or a bad day, even if no laws are being broken.
Steps to Avoid and Defuse Conflict
1. Preparation and Awareness
• Know Your Rights: Understand local laws regarding filming, drone usage, and public access.
• Carry Documentation: Have permits or relevant legal documents ready to show, if necessary.
• Plan for Sensitivity: Avoid filming in areas likely to provoke conflict, such as private residences or culturally sensitive spaces.
2. Maintain Professionalism
• Stay Calm: Speak in a polite, composed tone, even if the other party is aggressive.
• Avoid Escalation: Refrain from raising your voice, arguing, or matching aggressive behavior.
• Control Body Language: Keep your posture neutral and non-threatening—avoid crossing arms or pointing.
3. Communicate Effectively
• Acknowledge Concerns: Show empathy by acknowledging their perspective (e.g., “I understand why this might be upsetting”).
• Explain Your Actions: Calmly explain what you’re doing and that it’s within the law (e.g., “I’m filming here because this is a public space, and I have the right to do so”).
• Offer Solutions: If appropriate, offer compromises (e.g., “I can adjust my angle so you’re not in the shot”).
4. De-escalate Aggressive Behavior
• Do Not Engage in Arguments: Politely end the discussion if the person becomes unreasonable.
• Redirect Attention: Shift the focus to neutral topics or suggest they speak with an authority figure if they have concerns.
• Apologize Without Admitting Fault: A simple apology can often diffuse tension without implying wrongdoing (e.g., “I’m sorry if this has caused you stress”).
5. Walk Away if Necessary
• Prioritize Safety: If the person is overly aggressive or threatening, leave the area calmly and promptly.
• Avoid Provocation: Do not make comments or gestures that could provoke further aggression.
• Document the Interaction: If safe, record the situation for your protection in case of future disputes.
6. Refer to Authorities
• Contact Local Authorities: If the situation escalates, contact the police or relevant authorities to mediate or address the issue.
• Know Who to Call: Have local law enforcement or park ranger numbers saved in your phone for quick access.
• Avoid Vigilante Behavior: Let professionals handle any illegal or inappropriate actions by others.
7. Protect Your Reputation
• Be Transparent: If clients or stakeholders are affected by the conflict, inform them promptly and provide context.
• Avoid Public Arguments: Do not engage in online debates or post about the conflict on social media.
Examples of Conflict Avoidance
Scenario: Flying a Drone in a Public Park
• Potential Conflict: A passerby accuses you of invading their privacy.
• Resolution: Calmly explain that you are flying the drone legally, show relevant permits, and reassure them you are not filming them specifically. Offer to adjust the drone’s path if possible.
Scenario: Filming on Client Premises
• Potential Conflict: A staff member complains about the filming disrupting their work.
• Resolution: Discuss the filming plan with the client and adjust timing or locations to minimize inconvenience.
Scenario: Public Objection to Filming
• Potential Conflict: Someone demands you stop filming in a public square.
• Resolution: Politely explain your right to film in public spaces, offer to show them your footage (if appropriate), and de-escalate by moving to a quieter area.
Steps Serious Creators Can Take to Protect Themselves
1. Obtain Necessary Permits: Always have the proper documentation for filming or drone usage.
2. Carry Insurance: Public liability insurance can protect you in case of accidental damage or disputes.
3. Use Signage: Post signs when filming in public to inform passersby of your activities.
4. Train Your Team: Ensure all collaborators are briefed on conflict de-escalation techniques.
5. Avoid Sensitive Locations: Research areas beforehand to avoid filming in controversial or restricted spaces.
How SMACC Members Can Demonstrate Compliance
1. Documentation: Show permits, insurance, or SMACC’s policy document to concerned individuals.
2. Transparency: Share plans with stakeholders to prevent surprises or conflicts.
3. Proactive Communication: Inform local authorities about your activities, if applicable, to reduce misunderstandings.
Commitment to Continuous Improvement
SMACC members are encouraged to:
• Participate in conflict resolution training to build confidence and skills.
• Share experiences within the SMACC community to learn from real-life situations.
• Regularly update knowledge of local laws and regulations.
Conclusion
Conflict can arise in any situation, but as SMACC members, maintaining professionalism and de-escalating potential disputes is essential. By staying calm, prepared, and respectful, creators can avoid unnecessary confrontations, protect their reputation, and ensure a safe and productive environment for all.
For further guidance, contact SMACC or access local resources on conflict resolution and public space regulations.
